AZ · MASTER OUT
Tbilisi, Georgia

Anuar Zeken
Customer Support. Music. Performance.

Customer Support and Trust & Safety specialist with 2+ years handling 200+ daily customer issues for international platforms — and a self-taught DJ, producer, and performer on the side. Three channels, one signal.

01

About

Trust & Safety · Customer Support · 2+ yrs

Customer Support and Trust & Safety specialist with 2+ years of experience handling 200+ daily customer issues for international platforms. Experienced in technical troubleshooting, account issues, escalations, and high-volume support across remote, multilingual environments.

Native Russian and Kazakh speaker with C2 English, hands-on experience with ticketing systems, CRM tools, and SaaS products — and outside of work, a self-taught music producer, DJ, and performer based in Tbilisi.

02

Experience

CH.01

Trust & Safety Customer Expert

Majorel · Tbilisi, Georgia · Mar 2024 – Aug 2025
Customer Support
  • Resolved 200+ daily customer tickets and user-reported issues for international social media platforms with 98% accuracy
  • Provided empathetic, effective support for account problems, technical errors, and user concerns while ensuring compliance and platform integrity
  • Collaborated with cross-functional international teams across 3 time zones using TCS and internal knowledge base systems
CH.02

Customer Service Manager

EXPO 2020 Dubai · Dubai, UAE · Dec 2021 – Apr 2022
Customer Support
  • Delivered outstanding guest support to 500+ daily international visitors, resolving inquiries in English, Russian, and Kazakh
  • Acted as first point of contact for technical, logistical, and customer concerns, coordinating with global staff for seamless operations
CH.03

Growth & Customer Specialist

ApartX · Kazakhstan · Jun 2022 – Oct 2022
Customer Support
  • Provided customer support to landlords on a property-rental platform, primarily via WhatsApp, resolving technical and account issues
  • Troubleshot platform and smart-keylock issues, and created instructional content that reduced recurring questions
CH.04

Research Assistant

CoronaNet Project · Remote · May 2023 – Sep 2023
Research
  • Collected, cleaned, and validated large datasets related to government policies
  • Applied analytical thinking to ensure data accuracy and consistency, working with structured data systems and research methodologies
CH.05

DJ / Music Producer

Independent · Tbilisi, Georgia
Music
  • Self-taught production and DJing across FL Studio and Ableton, releasing original music and performing live sets
  • Curated genre-spanning sets — recent work includes an 11-hour Georgian music set for an outdoor venue
03

Education

Nazarbayev University

Astana, Kazakhstan · Graduated 2024
Bachelor's Degree in Sociology (taught in English) · GPA 3.15/4
  • Coursework: Python 101, Data Management, SQL Data Analysis
  • Ongoing: Software Functional Testing — API testing (Postman), bug reproduction, user scenario thinking (EPAM, 2025)

Nazarbayev Intellectual School

Karaganda, Kazakhstan · Graduated 2018
IELTS 8.0 · President of the School · GPA 4.73/5
04

Skills

Languages

RussianNATIVE
KazakhNATIVE
EnglishC2

Technical

Multi-channel Support TCS Ticketing & CRM Technical Troubleshooting Basic SQL & Python FL Studio Ableton ElevenLabs

Interests

Audio/Video Production Music Production Remote & Async Collaboration
05

Portfolio

DJ Set

After Hours House

Latest mix — house, after-hours energy arc.

Production

Original Track

Original production, streaming on Spotify.

Acting Reel

Introduction

Acting introduction video.

Instagram

@anoirmuse

Follow for music, sets, and behind-the-scenes.

2.1K+ followers
Visit Profile
06

Contact

Open to Customer Support / Trust & Safety roles, collaborations, and bookings — reach out below.

zekenanuar@gmail.com · +995 551 003 857